Man with Van Sipson Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Sipson provides removal, transport and related services to customers within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 We, us, and our mean the provider of man and van, removal, and transport services trading as Man with Van Sipson.
1.2 You and your mean the individual, business, or organisation that books or uses our services.
1.3 Services mean any removal, transport, loading, unloading, packing assistance, furniture moving, collection, delivery, or related services provided by us.
1.4 Goods mean all items, furniture, personal belongings, equipment, and any other property transported or handled by us at your request.
1.5 Booking means a confirmed request by you for our services, whether made by phone, online, or in writing, and accepted by us.
1.6 Service area means the locations in which we operate and to or from which we agree to provide our removal and transport services.
2. Scope of Services
2.1 We provide man and van services, including household moves, small office moves, item collection and delivery, and related transport services within the UK, subject to availability and agreement.
2.2 We reserve the right to refuse to carry any goods that, in our reasonable opinion, are unsafe, illegal, hazardous, or not properly packaged for transport.
2.3 We do not provide professional installation, gas or electrical disconnection, or specialised dismantling services unless expressly agreed in writing in advance.
2.4 Unless agreed otherwise, our services do not include packing your goods. Where we do agree to assist with packing, this will be limited to reasonable help on the day and does not constitute a full packing service.
3. Booking Process
3.1 You may request a quotation by providing us with accurate information regarding the collection and delivery addresses, access conditions, floor levels, parking availability, the nature and volume of goods, and any special requirements.
3.2 Quotations are based on the information you provide and are subject to change if the actual work differs from what was described at the time of booking.
3.3 A booking is only confirmed when we have accepted your request for services and provided confirmation of the date, time, and agreed charges. We reserve the right to decline any booking at our discretion.
3.4 You are responsible for ensuring that all details in the booking confirmation are correct. Any changes, such as date, time, addresses, or the volume of goods, must be communicated to us as soon as possible and may result in additional charges or a change in availability.
3.5 We may ask for a deposit or full prepayment to secure your booking. Your booking may not be confirmed until such payment has been received.
4. Access, Parking and Your Responsibilities
4.1 You must ensure that suitable parking is available for our vehicle at both the collection and delivery addresses. Any parking charges, permits, or fines incurred due to insufficient arrangements will be your responsibility and may be added to your final bill.
4.2 You must inform us in advance of any access restrictions, such as narrow roads, low bridges, stairs, lifts, security gates, or time-limited loading bays, so that we can plan the work and allocate an appropriate vehicle and crew.
4.3 You are responsible for obtaining any necessary permissions, permits, or building access arrangements required for us to carry out the services.
4.4 You are responsible for securing valuables such as jewellery, money, important documents, and personal devices. We recommend that you transport high value or irreplaceable items personally where possible.
5. Payments and Charges
5.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as confirmed at the time of booking.
5.2 Unless agreed otherwise, time-based charges start from the agreed arrival time at the first address and continue until completion of the job at the final address, including any waiting time caused by delays outside our control.
5.3 Additional charges may apply for:
a. Extra time beyond the original estimate.
b. Additional items or services not included in the original quotation.
c. Difficult access, long carries, or the need to use stairs where this was not disclosed.
d. Waiting time caused by your delay in providing access, keys, or instructions.
e. Parking fees, congestion or clean air zone charges, tolls, and similar expenses.
5.4 Payment terms will be confirmed at the time of booking. Unless agreed otherwise, payment is due immediately upon completion of the job, or in advance for certain bookings.
5.5 We reserve the right to withhold delivery of goods or cease work if payment is not made in accordance with the agreed terms.
5.6 All amounts are payable in pounds sterling. If applicable, any taxes or statutory charges will be added to our fees.
6. Cancellations, Amendments and Delays
6.1 If you need to cancel or amend your booking, you must inform us as soon as reasonably possible.
6.2 We may apply a cancellation charge based on the notice you provide, as follows:
a. More than 48 hours before the scheduled start time: no cancellation fee, other than any non-refundable deposits specified at booking.
b. Between 24 and 48 hours before the scheduled start time: a reasonable cancellation fee, which may be up to 50 percent of the estimated job value.
c. Less than 24 hours before the scheduled start time or failure to provide access on arrival: up to 100 percent of the estimated job value may be charged.
6.3 If you wish to reschedule, we will use reasonable efforts to accommodate the change, but this will depend on our availability and may involve additional charges.
6.4 We reserve the right to cancel or postpone a booking in the event of circumstances beyond our control, including but not limited to extreme weather, vehicle breakdown, accidents, illness, or operational issues. In such cases we will endeavour to notify you as soon as possible and either rearrange the service or refund any prepayments made for the affected booking.
7. Customer Obligations and Packing
7.1 You are responsible for ensuring that your goods are properly packed, protected, and ready for transport, unless we have specifically agreed to pack them.
7.2 Fragile items such as glassware, mirrors, electronics, and artwork must be adequately wrapped and clearly labelled. We accept no liability for damage to items that were not suitably protected.
7.3 You must not include in your goods any items that are illegal, explosive, flammable, corrosive, perishable, or otherwise hazardous. Prohibited items may be refused or removed at our discretion.
7.4 You must provide clear instructions to our staff regarding the goods to be moved, the rooms or areas to which they should be taken, and any items that require special care.
7.5 It is your responsibility to check that nothing is left behind at the collection address. We are not obliged to revisit a property once the job is completed unless a new booking is made and additional charges are agreed.
8. Liability for Loss or Damage
8.1 We will take reasonable care when handling and transporting your goods. However, our liability is limited as set out in this section.
8.2 We will not be liable for:
a. Normal wear and tear, or minor scratches, scuffs or marks that may occur during handling.
b. Damage to items that were not adequately packed or protected by you.
c. Damage arising from inherent defects, weaknesses, or pre-existing damage in furniture, appliances, or other items.
d. Loss or damage to goods packed in boxes, bags, or containers by you, where we did not have the opportunity to verify their contents and condition.
e. Loss or damage caused by your failure to provide accurate information, adequate access, or suitable parking.
f. Indirect or consequential losses, including loss of profits, income, or opportunity.
8.3 Our total liability for loss of or damage to your goods, arising out of any single incident or series of related incidents, shall not exceed a reasonable replacement value, subject to any specific limitations advised at the time of booking.
8.4 If you believe we are responsible for loss or damage, you must notify us in writing as soon as possible and, in any event, no later than seven days after completion of the services, providing full details of the alleged loss or damage.
8.5 We shall not be liable for any loss or damage unless you can provide reasonable evidence of the condition and value of the goods at the time they were entrusted to us.
8.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability which cannot be excluded by law.
9. Damage to Property and Premises
9.1 We will take reasonable care to avoid damage to your property, including walls, floors, and fixtures, when carrying out the services.
9.2 We will not be liable for damage to property or premises where:
a. The damage arises from moving large or heavy items in confined spaces at your request.
b. You instructed us to proceed against our advice regarding access or the suitability of moving a particular item.
c. The damage results from pre-existing defects, poor construction, or fragile surfaces.
9.3 If we cause damage due to our negligence, you must note this to our staff on the day and submit full details within seven days so that we can assess the matter and, where appropriate, arrange a remedy or reasonable compensation.
10. Waste, Disposal and Environmental Regulations
10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove items for disposal where this has been agreed in advance as part of the booking.
10.2 You must not present for removal any waste items that are hazardous, contaminated, or classified as controlled waste, unless we have expressly agreed and are lawfully authorised to handle such items.
10.3 Where we agree to remove items for disposal, we will take them to an appropriate site or facility. Additional charges may apply for disposal services and any relevant statutory fees.
10.4 Fly-tipping or illegal dumping of waste is strictly prohibited. We will not agree to or participate in any unlawful disposal of goods or waste. If you request any action that would breach waste regulations, we will refuse and may terminate the services without refund.
10.5 You remain responsible for ensuring that any items you ask us to transport or dispose of are lawfully yours to discard and do not breach any third-party rights or legal obligations.
11. Insurance and Risk
11.1 We recommend that you maintain suitable insurance cover for your goods during removal and transport, including any periods of loading, transit, and unloading.
11.2 Risk in the goods passes to you upon delivery to the destination address or upon return to you if delivery cannot be completed for reasons beyond our control.
11.3 Where you have your own insurance, it is your responsibility to ensure that it is adequate and that any claim is made directly with your insurer, subject to their terms.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our services, you should raise your concerns with our staff on the day where possible so that we can address the issue promptly.
12.2 If the matter cannot be resolved at the time, you should submit a written complaint within seven days of the service date, providing full details of your booking and the issues experienced.
12.3 We will review your complaint and aim to provide a response within a reasonable period. We may request additional information or evidence to assist our investigation.
12.4 Both parties agree to act in good faith to resolve any disputes arising from these Terms and Conditions. If a resolution cannot be reached, either party may pursue its rights through the courts as set out below.
13. Force Majeure
13.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, traffic disruption, strikes, labour disputes, pandemics, or acts of authorities.
13.2 In such circumstances we may suspend or postpone the services and will endeavour to rearrange them as soon as it is reasonably practicable.
14. Data Protection and Privacy
14.1 We will collect and use your personal information only to the extent necessary to manage your booking, provide our services, handle payments, and comply with legal obligations.
14.2 Your details will be kept secure and will not be sold to third parties. We may share your information with trusted partners or service providers where required to deliver the services, process payments, or meet legal requirements.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
15.2 Any changes to the agreed services, charges, or other key terms must be confirmed by us. Verbal variations will not be binding unless they are recorded and accepted by both parties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of our services.
17. Severability
17.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted.
17.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written confirmation or quotation provided by us, constitute the entire agreement between you and us regarding the provision of our man and van and removal services.
18.2 You acknowledge that you have not relied on any statement, promise, or representation that is not expressly set out in these Terms and Conditions or in writing from us.
By confirming a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
