Terms and Conditions for Man With Van Sipson
These Terms and Conditions set out the basis on which Man With Van Sipson provides moving and transport services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing the service to proceed, the customer agrees to be bound by these terms. The purpose of this page is to explain the service relationship clearly, including how bookings are accepted, how charges are calculated, what happens if plans change, how liability is managed, and what rules apply to waste handling and disposal. These terms should be read carefully before a reservation is made. If anything is unclear, the customer should request clarification before confirming the arrangement.
The term customer refers to the person, business, or organisation requesting the service. The term service provider refers to the transport and labour services supplied under the name Man With Van Sipson. These conditions apply to all standard domestic and commercial removals, single-item transport, furniture collection, loading and unloading assistance, and related logistics unless a separate written agreement says otherwise. Any special requirement, including heavy lifting, timed access, parking limitations, or fragile goods, should be disclosed before the booking is accepted so that the service can be planned properly.
If the customer books on behalf of another person, the booking party remains responsible for payment, accuracy of information, and compliance with these terms. The service provider may rely on the details supplied at the time of booking, including addresses, item lists, access conditions, and requested dates. If those details later prove incomplete or incorrect, additional charges, delays, or changes to the schedule may apply. Nothing in these terms affects the customer’s statutory rights under UK consumer law where applicable.
Bookings may be requested by telephone, email, online form, or other accepted method, but no booking becomes firm until it has been confirmed by the service provider. A quotation may be based on the information given by the customer and may be revised if the scope of work changes. The quotation may include an hourly rate, a fixed price, mileage, waiting time, congestion or parking-related costs, and any agreed extras. Where a fixed price is offered, it is based on the assumptions stated at the time of quotation and may change if the actual work differs significantly from the original description.
Once a booking is confirmed, the customer should review the date, time, addresses, parking arrangements, access points, and item list. The customer is responsible for ensuring that the goods to be moved are ready at the agreed time. Any delays caused by poor access, incorrect instructions, missing keys, slow loading, or unavailable parties may result in additional waiting charges or rescheduling costs. The service provider may refuse to begin or continue work if the conditions are unsafe, unlawful, or materially different from what was agreed.
The customer must ensure that all items are legally owned, properly declared, and safe to transport. The service provider will not knowingly carry stolen goods, prohibited items, dangerous substances, firearms, explosives, or any item that is restricted by law without proper authority. If the customer attempts to include such items, the service may be suspended and the matter may be reported to the relevant authorities where required. The customer is also responsible for telling the service provider in advance about fragile, high-value, awkward, or unusually heavy items.
Payments are due according to the quotation or invoice issued for the service. Unless otherwise agreed in writing, payment must be made on completion of the job or at the time specified in the booking confirmation. The service provider may require a deposit, part payment, or full advance payment for certain bookings, particularly where vehicle allocation, extended labour, or specialist handling is involved. Accepted payment methods may include bank transfer, card payment, or other agreed options. Cash may be accepted only if specifically agreed in advance.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. If the customer requests extra work not included in the original booking, the service provider may charge for the additional time, labour, materials, or distance. Examples include dismantling or reassembly, carrying items up stairs, repeated loading due to incomplete packing, or return journeys caused by customer error. Any overtime, waiting time, or aborted journey may be charged at the applicable rate. The customer agrees that the service provider’s record of time spent and work completed may be used to calculate the final invoice.
The service provider may withhold delivery, refuse unloading, or retain goods in transit where payment has not been made in accordance with the agreed terms, to the extent permitted by law. Late payments may incur interest and recovery costs in line with the Late Payment of Commercial Debts legislation where applicable to business customers. For consumer bookings, any charge or fee will be applied only where lawful and clearly communicated before the service begins.
Cancellation rights depend on the type of booking and the timing of the cancellation. If the customer cancels a confirmed booking, reasonable cancellation charges may apply to cover administration, vehicle allocation, loss of available work, and other direct costs. For short-notice cancellations, especially those made on the day of the booking or after the vehicle has been dispatched, the service provider may charge a substantial portion of the quoted fee or the full fee where lawful and appropriate to the circumstances. Deposits may be non-refundable unless the service provider agrees otherwise.
If the service provider must cancel or reschedule due to vehicle failure, staff illness, severe weather, access restrictions, or other events beyond reasonable control, the customer will be offered a new date or a refund of any prepaid amount for the cancelled portion of the service. The service provider will not be liable for indirect losses caused by cancellation or delay, such as missed appointments, missed earnings, or consequential business interruption, except where such liability cannot be excluded by law.
Where a booking is postponed by the customer, the original quotation may no longer be valid if prices, labour availability, or travel costs have changed. The service provider may treat a postponed booking as a new booking if the date change materially affects the work. Repeated changes may result in a revised rate or the loss of any discounted price.
The service provider will take reasonable care when handling goods, but liability is limited to the extent permitted by UK law. The customer should ensure that items are packed safely and appropriately for transport unless packing has been specifically included in the service. The service provider is not responsible for damage caused by poor packing, pre-existing defects, inadequate protection, instability, or instructions given by the customer contrary to professional advice.
Where the service provider is responsible for direct damage to goods, liability will normally be limited to repair, replacement, or a reasonable cash value, taking into account age, condition, and depreciation. The service provider will not be liable for loss of earnings, loss of opportunity, emotional distress, or any indirect or consequential loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
The customer must notify the service provider of any damage, shortage, or complaint as soon as reasonably possible and in any event within a reasonable period after the service is completed. The customer should keep damaged items and packaging available for inspection, where relevant. Failure to report concerns promptly may affect the ability to investigate the issue. Claims may require evidence such as photographs, item descriptions, proof of value, and details of how the loss occurred.
Waste removal, disposal, and recycling services are subject to UK waste regulations, including the duty of care requirements. The customer is responsible for ensuring that any waste presented for collection is accurately described and properly separated where requested. The service provider may refuse to transport waste that is prohibited, hazardous, improperly packaged, or not consistent with the booking description. Waste carriers must act lawfully, and the customer must not ask for any disposal method that would breach environmental rules.
The customer must not include controlled waste, asbestos, chemicals, medical waste, electrical waste requiring special treatment, tyres, oils, batteries, gas canisters, or other restricted items unless the service provider has agreed in advance and has the necessary authority to handle them. If the service includes disposal, the service provider may decide whether items are reused, recycled, donated, or taken to an authorised facility in compliance with applicable law. Where required, the customer may be asked to provide information confirming the nature of the waste and its source.
If the customer misdescribes waste or attempts to conceal prohibited materials, the service provider may cancel the collection, impose additional charges, or notify the relevant authorities if necessary. The customer remains responsible for the legal ownership and lawful transfer of any waste until it is accepted by an authorised recipient. Any use of the service for fly-tipping, unlawful dumping, or evasion of disposal fees is strictly prohibited. The customer agrees to cooperate with reasonable compliance checks that support legal waste handling.
The service provider may sub-contract part or all of the work where necessary to complete the booking efficiently or to meet operational demands, provided that the service remains consistent with the agreed scope. Sub-contractors will be expected to act in accordance with these terms or comparable standards. The customer must treat all personnel with respect and must ensure a safe working environment. The service provider may suspend work if staff are subjected to abuse, threats, unsafe premises, or unreasonable interference.
The customer is responsible for arranging access, parking, permits, building permissions, lift access, and any required third-party approval unless the quotation states otherwise. Charges arising from parking fines, permit breaches, clamping, towing, or access restrictions caused by the customer’s failure to make proper arrangements may be passed on to the customer where lawful. The customer should also ensure that utility connections, corridor clearances, and elevator availability are suitable for the service booked.
Any estimated arrival time is provided in good faith but is not guaranteed unless expressly stated in writing. Traffic conditions, weather, prior delays, and access issues can affect the schedule. The service provider will endeavour to communicate significant changes where reasonably possible. Delay does not automatically entitle the customer to compensation unless a statutory right applies or the service provider has expressly agreed to a guaranteed time slot with remedies for failure.
These terms may be updated from time to time. The version in force at the time of booking will normally apply to that booking unless a later change is required by law. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force so far as law allows. No failure or delay by the service provider in exercising a right under these terms shall operate as a waiver of that right.
The agreement between the customer and the service provider is governed by the laws of England and Wales. Where the customer is resident in Scotland or Northern Ireland, mandatory local consumer protections may also apply, and nothing in these terms is intended to exclude such rights. Any dispute arising from or in connection with the service shall be dealt with by the courts having jurisdiction under the applicable law, subject to any mandatory consumer dispute process or alternative dispute resolution procedure that may apply.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions for Man With Van Sipson. The customer also confirms that the information provided is accurate to the best of their knowledge and that they have authority to arrange the service. These conditions are intended to create a fair, practical framework for transport, moving, and collection services while maintaining compliance, clarity, and respect for legal obligations.